Retail Shipping Policy

Shipping Rates & Policies

Face Reality uses the United States Postal Service to ship packages. Below is a table of our shipping rates and estimated transit times. These rates are good for shipment delivery anywhere in the United States. For expedited shipping, please contact our office at 510-351-1842 Ext 201.

Weight Mail Class Shipping Cost ETA
Less than 13 oz Yellow Padded Envelope $9.04 1-3 Business Days
13.1 oz – 3 Lbs Small Flat Rate Box $9.75 1-3 Business Days
13.1 oz – 5 Lbs Flat Rate Padded Envelope $9.80 1-3 Business Days
Any Weight Parcel/Irregular Package Determined by Weight & Distance 1-3 Business Days
Any Weight Overnight/Express Please Contact our Office To Be Determined

Return Policy

Face Reality products may be returned within 30 days for a full refund, provided they have not been opened and/or used. There will be no returns accepted without a return authorization. To obtain a return authorization, please contact our office at 510-351-1842 Ext 201 to speak with the order department.

If products have been opened and used, it is mandatory to speak with an esthetician before a return authorization can be obtained for your products.  Please call 510-756-6281 to speak with an esthetician.

As always, if any stinging or burning is experienced with any product(s), wash off immediately and contact an esthetician for instructions.