Retail Shipping Policy

Placing an Order

Orders for products can be placed by calling our office at 510-756-6409 or sending an email to orders@facerealityacneclinic.com. Our office is open Monday – Friday.  Orders will be processed within two business days. To ensure that orders will be processed in a timely manner, please have the exact name, percentage, quantity, & size of the products to be ordered, as well as the desired shipping address and credit card information (card #, expiration date & CVC).

 

Shipping Rates & Policies

Face Reality uses the United States Postal Service to ship packages. Below is a table of our shipping rates and estimated transit times. These rates are good for shipment delivery anywhere in the United States. For expedited shipping, please contact our office at 510-351-1842.

Weight Mail Class Shipping Cost ETA
Less than 13 oz First Class Mail $5.00 3-10 Business Days
13.1 oz – 3 Lbs Priority Mail $8.00 2-5 Business Days
3 Lbs 1 oz + Priority Mail $15.00 2-5 Business Days

Return Policy

Face Reality products may be returned within 30 days for a full refund, provided they have not been opened and/or used. There will be no returns accepted without a return authorization. To obtain a return authorization, please contact our office at 510-756-6283 to speak with the order department.

If products have been opened and used, it is mandatory to speak with an esthetician before a return authorization can be obtained for your products.  Please call 510-756-6281 to speak with an esthetician.

As always, if any stinging or burning is experienced with any product(s), wash off immediately and contact an esthetician for instructions.